Front Office & Admin Support (Dubai Branch)

About the role

The Front Office & Administrative Support professional manages the day-to-day front office and administrative operations of the Dubai branch, acting as the first point of contact for visitors, clients and callers. The role provides administrative support to the engineering and management teams, handles client inquiries and lead tracking, and coordinates with the Abu Dhabi Head Office.

Key responsibilities

• Front office: greet visitors and callers professionally, answer and route calls, take messages and follow up, and direct client inquiries to the right team.
• Maintain office and pantry supplies, and provide administrative support to design, project staff and management.
• Manage the CRM and track leads from phone, email and website forms, then report weekly leads to the sales and marketing team.
• Handle daily office operations such as filing, correspondence, scheduling and records, and coordinate office maintenance, equipment and facilities.
• Support engineers, architects and project staff with BOQs, engineering specifications, presentations and reports.
• Coordinate travel, meetings and events, and liaise with IT support for hardware, software and internet issues.
• Submit reports, expense claims and supply requests to the Abu Dhabi Head Office, and coordinate approvals and purchases with Head Office teams.

Required profile

• Bachelor's degree in Business Management or a related field.
• Minimum 6-8 years of administrative experience, preferably in the UAE or in engineering consultancy.
• Strong English communication skills; Arabic is a plus.
• Ability to manage multiple tasks efficiently and maintain a professional corporate appearance.

Required skills

• Proficiency in Microsoft Office (Outlook, Excel, Word).
• CRM and lead tracking.