Front Office Data Entry Assistant (VAJ)

About the role

The Front Office Data Entry Assistant (VAJ) ensures an exceptional guest experience by managing all front‑office operational tasks in a highly empowered environment. You will represent the brand throughout the guest journey, from check‑in to check‑out, aiming to turn every guest into a happy fan of the hotel’s rooms and facilities.

Key responsibilities

• Execute all front‑office operational duties while adhering to service standards and procedures.
• Anticipate guest needs and go the extra mile to exceed expectations.
• Prevent complaints and deliver effective service recovery when required.
• Communicate proactively with team members, always prioritising the guest’s interests.

Required profile

• Genuine service‑oriented personality with high emotional intelligence.
• Minimum 4 years of experience in the hospitality industry.
• At least 2 years in a supervisory role or equivalent within a 5‑star hotel environment.
• High school diploma required; a college degree in Hotel Management or a related field is preferred.
• 1–3 years of experience in a similar front‑office position at a 5‑star hospitality company.

Required skills