Front Office Intern – Hospitality

About the role

The Front Office Intern will support daily front desk operations at Waldorf Astoria Dubai Palm Jumeirah, gaining hands‑on experience in guest services and hotel management. This placement is designed to showcase your ability to work in a high‑end hospitality environment.

Key responsibilities

• Manage reception duties, including check‑in and check‑out procedures.
• Respond promptly to guest inquiries and relay feedback to the Front Office Manager.
• Promote hotel services through up‑selling techniques and maintain knowledge of room categories, rates, and promotions.
• Handle foreign currency, credit cards, and cash in line with hotel credit policies.
• Answer switchboard calls and ensure efficient delivery of guest messages.
• Follow fire, health, and safety regulations and operate front‑of‑house equipment and property management systems.
• Assist other departments as needed and maintain strong teamwork.
• Identify and complete a specific project under manager supervision during the internship.

Required profile

• Previous experience in a customer‑focused environment.
• Positive attitude with strong communication skills.
• Commitment to delivering high‑level customer service.

Required skills

• IT Proficiency
• Property Management Systems