Front Office Manager

About the role

The Front Office Manager supports the overall management of the front office at Dubai Parks & Resorts, overseeing the Bell/Door staff, switchboard and guest services teams. The role ensures smooth check‑in and check‑out processes, high guest satisfaction and optimal financial performance of the department.

Key responsibilities

• Assist the Front Office Manager in daily administration of front office operations, including bell service, switchboard and front desk.
• Supervise and schedule staff to meet guest service standards and financial targets.
• Handle guest complaints, resolve disputes and ensure timely, courteous service.
• Maintain communication with team members about business objectives, performance expectations and results.
• Monitor departmental impact on overall property financial goals and implement actions to achieve or exceed targets.
• Act as the point of contact in the absence of the Front Office or Assistant Front Office Manager, covering all front office areas.

Required profile

• High school diploma or GED with at least two years of experience in guest services, front desk or a related area, OR a two‑year degree in Hotel & Restaurant Management, Hospitality, Business Administration or a related field.
• Strong interpersonal and communication skills with the ability to lead, motivate and coach a diverse team.
• Demonstrated ability to manage staffing levels, resolve guest issues and drive financial performance.

Required skills

• Proficiency in front office software and telephone switchboard systems.