Front Office Supervisor – Dubai

About the role

Meliá Hotels International is seeking a Front Office Supervisor to lead the front‑desk team at its Dubai property. You will act as the right‑hand to the Front Office Manager, ensuring seamless check‑in and check‑out processes while delivering a memorable guest experience.

Key responsibilities

• Represent the Front Office Manager and Assistant Manager in daily operations.
• Develop, introduce, and uphold front‑office standards.
• Oversee guest check‑in, check‑out, and personalized greetings and farewells.
• Collaborate closely with all hotel departments to create a unique guest experience.
• Present the hotel professionally through active, personal guest interaction.
• Advise guests on hotel facilities, location, and services.
• Maintain quality and service standards throughout the front‑office area.

Required profile

• Proven experience in a similar front‑office role within a luxury hotel environment.
• High proficiency in English and fluency in Arabic, Russian or Spanish.
• Friendly, sympathetic personality with flexibility and strong motivation.

Required skills

What we offer

• Access to the exclusive My MeliáRewards loyalty program.
• Flexible compensation and discounts on a wide range of products and services.
• Opportunities for career growth across Meliá’s global network.
• Commitment to equal opportunity, diversity and inclusion.