Front Office Supervisor

About the role

The Front Office Supervisor oversees daily front desk operations at ibis Styles Dubai Dragon Mart Hotel, ensuring exceptional guest service from arrival to departure and maintaining high standards of quality and confidentiality.

Key responsibilities

• Manage guest inquiries, requests, and concerns, providing prompt resolution.
• Oversee billing, payments, cash management, and reservation handling, especially during off‑hours.
• Supervise inventory, safe operations, luggage and vehicle flows, and guest relocations.
• Lead and train the Guest Relations team, ensuring adherence to hotel standards.
• Facilitate communication between guests, departments, and external partners.

Required profile

• Higher education with at least 3 years of front office experience in hospitality.
• Strong team management and leadership abilities.
• Fluent in English; additional languages are a plus.
• Excellent interpersonal, organizational, and problem‑solving skills.

What we offer

• Employee benefit card with discounted rates worldwide.
• Learning programs through Accor Academies.
• Opportunities for career growth across properties globally.
• Competitive wages and benefits.
• Corporate Social Responsibility activities.