Front Office Supervisor – Luxury Resort

About the role

As a Front Office Supervisor at DoubleTree by Hilton Resort & Spa Marjan Island, you will be the first point of contact for guests and the leader of the front desk team. You will ensure smooth daily operations, coordinate with other hotel departments, and uphold the brand’s high standards of hospitality.

Key responsibilities

• Supervise and coach front desk staff to deliver prompt, courteous service.
• Manage guest check‑in and check‑out processes, handling reservations and billing accurately.
• Maintain effective communication with housekeeping, food & beverage, and other operational areas to resolve guest requests.
• Monitor front office performance metrics and implement improvements.
• Handle guest complaints and special requests, ensuring timely and satisfactory resolutions.

Required profile

• Proven experience in a front office or reception role within a hotel or resort environment.
• Demonstrated leadership and team‑management abilities.
• Strong interpersonal and communication skills with a guest‑focused attitude.
• Flexibility to work varied shifts, including weekends and holidays.

Required skills

What we offer

• Travel benefits – up to 110 nights of discounted stays, with rates as low as $40 USD per night through the Go Hilton program.
• Paid parental leave for eligible team members, partners and adoptive parents.
• Crisis concierge service providing practical and emotional support during difficult times.
• Comprehensive mental‑health resources, including free counseling via the Employee Assistance Program.