Group Technology Transformation Lead

About the role

A growing multi-business health and wellness group operating across the UAE, KSA and future international markets is looking for a Group Technology Transformation Lead. Reporting to the CEO, the role defines and delivers the technology strategy and transformation roadmap, starting with the current technology landscape and moving to a group-wide transformation covering ERP, CRM, contact centre, HR, booking/POS, inventory, e-commerce, data, integrations and automation. It is not a traditional IT support or project management role.

Key responsibilities

• Act as principal technology business partner to the CEO and management, turning commercial and operational needs into technology strategy
• Evaluate technology decisions on business value, cost, ROI, risk and scalability, and present recommendations
• Review the current technology landscape (systems, licences, vendors, contracts, costs, integrations) and address gaps and risks
• Introduce governance for technology purchasing, system changes and vendor engagement
• Define current and target-state architecture and a 2-3 year group-wide transformation roadmap with priorities, budgets and business cases
• Lead ERP evaluation, selection and implementation (NetSuite under consideration), from requirements and fit-gap analysis to go-live and optimisation
• Design an integrated technology environment across ERP, CRM, contact centre, booking/POS, HR, inventory, e-commerce and BI using APIs and middleware
• Identify and implement workflow automation opportunities
• Develop the group's data architecture and governance framework, and lead data cleansing, migration and validation
• Select vendors and implementation partners through structured RFPs and hold them accountable for delivery
• Set up programme governance (plans, budgets, risk registers, change control, go-live criteria) and give concise progress reports to management
• Partner with HR and department heads on change management, training, user adoption and updated SOPs
• Keep up to date on emerging technologies, automation and AI opportunities

Required profile

• Bachelor's degree in IT, computer science, information systems, business technology, engineering or a related field; equivalent substantial experience may be considered
• Significant senior-level experience in technology transformation, enterprise systems or ERP implementation
• Demonstrable experience personally leading at least one significant Tier 1 ERP implementation in the last five years (essential)
• Proven end-to-end implementation experience, from requirements and solution design through data migration, integrations, UAT, cutover, go-live and stabilisation
• Experience managing technology vendors and implementation partners, with strong programme and project governance
• Experience working across multiple functions, legal entities and countries, and with senior executives
• Ability to build technology business cases and evaluate ROI

Required skills

• Postgraduate qualifications and ERP, NetSuite, enterprise architecture or programme management certifications are an advantage
• Systems integration, APIs, data architecture, migration and governance
• Recent hands-on NetSuite experience and/or certification preferred
• Preferred: CRM, contact centre, booking/POS, HRIS, inventory, e-commerce, BI and AI/automation platforms
• Preferred: multi-site customer-facing businesses and UAE/KSA experience