Guest Relations Agent

About the role

The Guest Relations Agent delivers outstanding guest service from check‑in to check‑out at Rixos Premium Saadiyat Island, a luxury resort under Accor. You will be the primary point of contact, ensuring comfort, resolving issues promptly, and providing personalized experiences.

Key responsibilities

• Greet and welcome guests with a warm, professional demeanor.
• Assist efficiently with check‑in and check‑out procedures.
• Handle guest requests, inquiries, and complaints courteously.
• Provide information on hotel facilities, services, and local attractions.
• Coordinate special requests such as room preferences and amenities.
• Liaise with housekeeping, maintenance, and F&B to ensure satisfaction.
• Maintain up‑to‑date knowledge of policies, promotions, and room availability.
• Record feedback and help improve guest satisfaction scores.

Required profile

• Minimum 2 years of experience in a customer‑facing role, preferably hospitality.
• Excellent communication and interpersonal skills.
• Friendly, empathetic, service‑oriented personality.
• Ability to multitask and stay calm under pressure.
• Fluent in English and Russian; additional languages a plus.
• Flexibility to work shifts, weekends, and holidays.

Required skills

• Proficiency with hotel management software.
• Strong command of Microsoft Office applications.