Guest Relations Agent

About the role

The Guest Relations Agent will oversee all aspects of guest relations to maximise satisfaction, from arrival through departure, ensuring personalised service for VIP and repeat guests.

Key responsibilities

• Welcome and personally greet VIP guests, coordinating with Concierge, Butler and Airport Concierge.
• Maintain repeat‑guest history, prepare welcome cards and amenities, and manage special requests.
• Handle guest complaints, follow up on corrective actions and support special projects.
• Promote inter‑hotel sales and in‑house facilities, and ensure room allocations and amenities meet guest expectations.

Required profile

• Associate degree or diploma in Hotel Management or related field.
• Minimum 2 years experience in Guest Relations, Front Desk or Customer Service within hospitality.
• Fluent English (written and verbal) with strong interpersonal skills.
• Professional presentation and ability to work under pressure.

Required skills

• Proficiency with hotel property management systems, preferably Opera PMS.
• Basic computer applications.

What we offer

• Competitive salary.
• Duty meals (breakfast, lunch, dinner, midnight snack) and coffee breaks.
• Vacation tickets and other hotel‑provided benefits.
• Medical insurance.