Guest Relations Executive

About the role

The Guest Relations Executive will be the first point of contact for all inbound sales enquiries across OliOli® and Hoppi® venues in Dubai. This role blends customer service with a strong sales mindset, turning enquiries into confirmed bookings and contributing to revenue growth.

Key responsibilities

• Respond to guest enquiries via phone, email, WhatsApp and other channels with professionalism and warmth.
• Manage the full inquiry‑to‑booking journey: follow‑up, quoting, and closing sales.
• Maintain daily and weekly conversion targets and response‑time standards.
• Upsell additional activations, services and packages where appropriate.
• Coordinate closely with sales teams at both venues to ensure accurate availability and smooth handovers.
• Keep the CRM/booking system up‑to‑date with accurate guest and reservation details.
• Escalate complex or high‑value enquiries to the appropriate team.
• Collaborate with Operations, Guest Engagement, Café and other internal teams to fulfil special guest requests.

Required profile

• Ability to work weekends and public holidays.
• Excellent communication skills; Arabic proficiency is a plus.
• Prior experience in a customer‑facing sales or guest relations role.

Required skills