Guest Relations Officer - Emiratization

About the role

The Guest Relations Officer ensures a welcoming and professional atmosphere for all showroom visitors and facilitates a smooth transfer to the sales department. The role focuses on establishing customer requirements and delivering excellent customer service, with success measured by customer satisfaction surveys and effective query resolution.

Key responsibilities

• Welcome all showroom visitors, log the reason for their visit and forward them to the relevant team members.
• Provide a delightful customer experience according to company policy and procedures.
• Resolve customer queries promptly within company guidelines and escalate to higher levels when necessary.
• Attend to customer needs, understand their requirements and handle enquiries responsibly.
• Log all visits, including time, date and visitor details.
• Maintain up-to-date knowledge of personnel and procedures through induction and regular training.
• Deliver quick, efficient welcomes to walk-in customers and coordinate with colleagues and customers.

Required profile

• High school diploma or equivalent.
• At least 2 years of experience in a customer-facing role.
• Proficiency in English; knowledge of Arabic is an advantage.
• Understanding of IT systems is beneficial.

Required skills

• Excellent English communication skills.
• Strong customer relationship management skills.
• Ability to engage with customers easily and build rapport.
• Proactive, hardworking and motivated approach.