Guest Service Agent

About the role

As a Guest Service Agent you are the first point of contact for guests, ensuring a memorable stay from arrival to departure. You will deliver personalized, high‑quality service while representing the Novotel brand.

Key responsibilities

• Greet guests and manage the check‑in/check‑out process.
• Respond promptly to guest requests and resolve issues.
• Settle accounts and handle billing accurately.
• Promote hotel facilities and identify up‑selling opportunities.
• Provide a personalized experience that exceeds expectations.

Required profile

• Service‑focused personality with a strong hospitality mindset.
• Previous experience in a 5‑star hotel or comparable hospitality environment.
• Fluency in English and Arabic; additional languages are a plus.
• Bachelor’s degree, diploma or relevant certification.

Required skills

• Proficiency with Opera or Opera Cloud property management systems.

What we offer

• Employee benefit card with discounted rates at Accor hotels worldwide.
• Access to learning programs through Accor Academies.
• Opportunities for career development across properties and countries.
• Participation in corporate social responsibility initiatives.