Guest Service Agent

About the role

Join JA The Resort in Dubai as a Guest Service Agent, where every call is an opportunity to create a lasting positive impression for our guests. You will be the friendly voice that assists, reassures, and enhances the guest experience through telephone interactions.

Key responsibilities

• Serve as the primary point of contact for guests, handling calls with professionalism and care.
• Assist guests with enquiries, reservations, special requests, wake‑up calls, and provide accurate resort information.
• Connect guests to appropriate departments and ensure timely follow‑up.
• Manage guest messages and urgent situations calmly, following established procedures.
• Collaborate with resort teams to ensure a seamless guest journey.

Required profile

• Minimum 2 years of experience in guest services, front office, contact centre or similar hospitality roles.
• Excellent communication and interpersonal skills with professional telephone etiquette.
• Strong command of spoken and written English; additional languages (Arabic, Russian, German, French) are highly desirable.
• Positive attitude, genuine passion for hospitality and ability to multitask with attention to detail.

Required skills

• Proficiency with hotel systems such as Protel.
• Good knowledge of Microsoft Office applications.