Guest Service Agent / Receptionist

About the role

The Myriad Dubai is looking for a Guest Service Agent / Receptionist to join its student‑living community. You will be the first point of contact for residents and visitors, handling check‑ins, check‑outs and day‑to‑day enquiries while ensuring a welcoming and efficient front‑desk experience.

Key responsibilities

• Greet residents and guests with warmth and professionalism.
• Manage resident check‑in and check‑out procedures, ensuring rooms are pre‑assigned and inspected.
• Prepare and place welcome packs in rooms prior to arrival.
• Maintain up‑to‑date resident profiles and perform accurate data entry in the Property Management System.
• Respond promptly to reception emails and resident queries.
• Address and resolve resident concerns with ownership and care.
• Follow standard operating procedures and property guidelines.
• Coordinate effectively with other departments to ensure resident satisfaction.

Required profile

• 1–2 years experience as a receptionist or guest services agent in a hotel or accommodation setting.
• Proficiency with Property Management System (PMS) data entry and resident profile management.
• Excellent communication, problem‑solving and attention‑to‑detail skills.
• Team‑oriented, customer‑focused, organized and proactive.
• Fluent English; Arabic is a strong advantage.

Required skills

• Property Management System (PMS) usage