Guest Service Center Agent

About the role

Join the Guest Service Center at Qasr Al Sarab Desert Resort, part of the Anantara luxury brand. You will anticipate guest needs, handle inquiries, and ensure every interaction reflects Anantara’s high standards of hospitality.

Key responsibilities

• Anticipate guest needs and respond to inquiries in a helpful, attentive manner.
• Maintain complete knowledge of hotel products, room types, rates, facilities, food & beverage outlets, spa, health club, and promotions.
• Operate the PBX system and front‑office software to manage reservations and guest requests.
• Take personal responsibility for service quality, ensuring guest satisfaction and timely follow‑up.
• Suggest innovative alternatives to enhance the guest experience.
• Develop harmonious relationships with all hotel departments and attend shift briefings and training.

Required profile

• College diploma in hotel management or a related field.
• Previous front‑office or guest‑services experience, preferably in a luxury hotel.
• Strong communication skills and good written and spoken English.
• Ability to work proactively and maintain high service standards.

Required skills

• Experience with Front Office Systems.
• Proficiency in operating a PBX system.