Guest Service Executive – Gift Shop

About the role

Join the luxury retail team at Palazzo Versace Dubai as a Guest Service Executive in the Gift Shop. You will deliver personalized, high‑standard service to hotel guests while promoting and selling premium products.

Key responsibilities

• Welcome and assist guests with a warm, professional approach.
• Guide product selection, provide accurate information and recommendations.
• Process cash and card transactions accurately, following cash‑handling procedures.
• Maintain a clean, organized and attractive shop environment in line with 5‑star standards.
• Monitor stock levels, replenish items and ensure proper pricing and presentation.
• Receive deliveries, assist with stock control and report any discrepancies.
• Handle guest enquiries and concerns, resolving issues or escalating when necessary.
• Promote products and maximise sales opportunities while maintaining a service‑focused attitude.

Required profile

• Previous experience in retail sales or hospitality/hotel (minimum 1 month).
• Fluent in Russian or Arabic with a good command of English.
• Strong communication and customer‑service skills.
• Sales‑driven, proactive and well‑presented.
• Flexible to work shifts, weekends and public holidays.

Required skills

• Basic computer knowledge.
• POS system operation.