Guest Services Associate

About the role

Join Miral Experiences as a Guest Services Associate, providing a warm welcome and seamless experience for visitors at our world‑class leisure attractions in Abu Dhabi. You will be the first point of contact, guiding guests through ticketing, attractions, and services while ensuring safety and satisfaction.

Key responsibilities

• Greet guests in a friendly, professional manner and answer their queries.
• Manage queue lanes efficiently to maintain smooth flow of visitors.
• Sell tickets, passes, and ancillary products using a computerised Point of Sale (POS) system.
• Handle cash, vouchers, credit cards and accepted foreign currencies, and balance the cash drawer at shift start and end.
• Provide up‑to‑date information on promotions, rides, shows and attractions.
• Upsell and cross‑sell products and services to maximise revenue.
• Address guest concerns promptly and resolve issues in line with company policies.

Required profile

• At least 12 months experience in a guest‑facing, hospitality or retail environment.
• Excellent communication skills and a customer‑oriented attitude.
• Ability to work in a fast‑paced, team‑driven setting.
• Attention to detail and strong cash‑handling integrity.

Required skills

• Basic Computer Knowledge
• Cash handling
• Operation of a Point of Sale (POS) system