Guest Services Manager

About the role

Yas Plaza Hotels is seeking a Guest Services Manager to lead its front‑office team and ensure exceptional guest experiences across its six international hotels on Yas Island.

Key responsibilities

• Supervise, hire, train and schedule the guest service team, conducting regular meetings and performance reviews.
• Act as the primary contact for guest feedback, complaints and comments, ensuring timely resolution.
• Monitor guest satisfaction through surveys and reviews, taking proactive measures to address concerns.
• Oversee check‑in/check‑out processes, reservations and guest inquiries to guarantee efficient service.
• Coordinate with housekeeping, maintenance and F&B departments to deliver seamless experiences.
• Assist in budgeting for the guest service department, managing labour and operational costs.

Required profile

• Previous hospitality experience, preferably in front‑office management.
• Strong customer‑service orientation with excellent verbal and written English communication.
• Highly organized, able to multitask and remain professional under pressure.
• Team player with a positive attitude and strong work ethic.

Required skills

• Fluency in English; additional languages such as Chinese, Russian, Arabic, Spanish or French are advantageous.