Guest Services Officer (UAE National)

About the role

Park Hyatt Abu Dhabi is looking for a Guest Services Officer to support the smooth and efficient running of Front Office operations within the Rooms Division. The role provides guests with a consistent, high level of service and keeps the officer informed on hotel facilities, daily VIP requests and special events.

Key responsibilities

• Develop a strong knowledge of the hotel's facilities and services and of the surrounding community, and stay up to date with hotel services, VIP requests and special events.
• Understand guests' needs and suggest activities and facilities offered by the hotel, and give information on attractions, facilities and activities outside the property.
• Obtain tickets and directions to facilities, make air and other transport reservations, and obtain itinerary tickets.
• Follow up on lost luggage and respect guest privacy while using guest names correctly.
• Ensure a warm welcome and a fond farewell for all guests.
• Oversee concierge operations, doormen, bellmen, valet parking and the area, and respond to complaints with appropriate solutions.

Required profile

• Minimum of one year of experience in hotel operations.
• Open exclusively to UAE nationals.
• Fluent communication skills in both Arabic and English.