Guest Services Supervisor

About the role

Exceptional Hospitality Starts with You. As a Guest Services Supervisor you’re not just supervising daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make each stay special for every guest.

Key responsibilities

• Supervise front office team: lead members in all front office procedures, ensuring smooth check‑ins, check‑outs and guest service delivery.
• Lead day‑to‑day team operations: create schedules, assign tasks, conduct pre‑shift meetings and provide training, guidance and on‑the‑spot feedback.
• Resolve guest issues: respond to inquiries and concerns directly while supporting team members with complex or escalated situations.
• Manage lobby flow: monitor guest traffic and adjust team coverage in real time to maintain service efficiency.
• Lead special projects: drive department initiatives or ad‑hoc assignments.

Required profile

• A passion for spreading the light and warmth of hospitality.
• Integrity – always doing the right thing.
• Leadership – inspiring others.
• Teamwork – believing collaboration drives the best outcomes.
• Ownership – taking accountability.
• Focus on the now – bringing urgency and discipline to every moment.