Guest Services Supervisor

About the role

The Guest Services Supervisor at W Hotels in Dubai ensures that all guest communications are handled promptly and professionally. You will act as the primary point of contact for guest calls, requests, and concerns, coordinating with relevant departments to resolve issues. This role also supports the team through training, scheduling, and performance coaching.

Key responsibilities

• Answer, record, and process all guest calls, requests, questions, and concerns, directing them to the appropriate department.
• Operate the telephone switchboard, monitor busy lines, take messages, and manage guest room message lights.
• Assist guests with internet access issues by liaising with the internet service provider.
• Log guest requests, incidents, adjustments, and comment cards into the computer system for tracking.
• Provide guests with directions, property information, and support for individuals with disabilities.
• Support management in training, scheduling, evaluating, motivating, and coaching employees.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience in hospitality.
• At least 1 year of supervisory experience.

Required skills

• POS Systems