Head of Customer Success - Loyalty and Partner Platforms (B2B)

About the role

We are seeking a strategic, hands‑on Head of Customer Success to build and lead onboarding and lifecycle management for a growing B2B loyalty and partner platform. As the first dedicated hire, you will own the entire customer journey from technical integration to long‑term relationship management in a fully remote, AI‑first environment.

Key responsibilities

• Own end‑to‑end onboarding for new B2B customers, guiding partners through integration, balance top‑ups, platform listings and communication reviews.
• Manage operational relationships with active customers, serving as primary point of contact and ensuring they maximize loyalty partnership value.
• Collaborate with sales to align success strategies, set performance indicators and support customer growth.
• Maintain a high‑quality CRM environment in HubSpot (or comparable), using AI to log interactions, enrich contacts and keep pipelines accurate.
• Use AI tools to categorize support tickets, draft responses, recommend knowledge‑base resources and accelerate issue resolution.
• Build and refine scalable customer success processes and documentation for a growing function.

Required profile

• Fluency in German and English with excellent written and verbal communication.
• At least 5 years of experience in customer success, account management or partner onboarding within loyalty, SaaS or payments.
• Proven ability to manage relationships through onboarding, implementation, launch and ongoing engagement.
• Strong organizational skills, attention to detail and ability to handle multiple projects in a remote setting.

Required skills

• Hands‑on experience with AI tools such as Claude for workflow automation.
• Proficiency in HubSpot or comparable CRM platforms.
• Good understanding of digital integrations, including API connections, web links, voucher uploads and campaign dashboards.

What we offer

• Fully remote work with a worldwide team.
• Competitive monthly salary package plus equity participation and qiibee tokens (QBX).
• Permanent full‑time employment (40‑hour week) with 24 days annual leave.
• Opportunity to shape and lead the customer success function as its first dedicated hire.
• Fast‑paced international startup environment focused on innovation and continuous learning.