Head Waiter / Head Waitress

About the role

SLS Dubai Hotel and Residences, a luxury 5-star city hotel belonging to Ennismore under the Accor group, is looking for a Head Waiter or Head Waitress. The role ensures smooth day-to-day restaurant operations, guides the servers and supports the restaurant leadership team in delivering high guest satisfaction.

Key responsibilities

• Ensure daily restaurant operations run smoothly and guide and lead the servers
• Maximise sales potential and encourage up-selling to maximise rates
• Keep cash floats secure, work within budgeted costs and minimise overtime
• Complete requisitions for supplies, deliver them and account for them
• Record all voids and report payment discrepancies to the Restaurant Manager
• Follow company procedures for handling cash, credit cards and cheques
• Handle guest complaints, requests and enquiries promptly and courteously, and liaise with colleagues, the Head Chef and Reception
• Ensure proper handovers at the start and end of shifts, and complete a daily report in the Management Report Book
• Carry out regular inspections of company assets and perform other duties as requested

Required profile

• Minimum 2 years of management experience in restaurants and bars
• One to two years in a public-facing position, preferably in an upscale or lifestyle brand hotel
• Strong verbal and written communication skills in English
• Ability to multitask in a fast-paced environment with a high attention to detail
• Positive, friendly and professional attitude, able to work independently and in teams