Hostess - Chitarra

About the role

Mandarin Oriental Downtown, Dubai is looking for a Hostess to join its Chitarra Italian Restaurant team. The Hostess greets and seats guests, manages reservations and keeps the reservation system and guest preference database up to date. The role reports to the Head Hostess.

Key responsibilities

• Welcome guests warmly, manage seating arrangements and create a polished first impression.
• Handle reservations across all channels, keep accurate records and coordinate table assignments according to guest preferences and dining flow.
• Communicate guest preferences, allergies and special requests to the service and kitchen teams.
• Show knowledge of the outlet's concept, menu and promotions, and give guests accurate, engaging information.
• Display professional phone etiquette, keep menus in good condition and assist with upselling beverages and processing billing when required.
• Create memorable moments, ensure guest satisfaction from arrival to departure in line with the group's quality experience standards, and record guest preferences for future personalisation.

Required profile

• Minimum 2 years' experience as a Hostess in a luxury hotel; prior experience in high-volume, high-service restaurants is preferred.
• High school qualification; a degree or diploma in Hospitality, Hotel or Business Management is an advantage.
• Strong verbal and written communication skills in English; basic computer proficiency including MS Office.
• Proficiency in Italian is an advantage.
• Able to stand for long periods and work flexible shifts.

Required skills

• Handling reservations and guest communication by phone and email.
• Familiarity with Table Management Systems.
• Solid knowledge of bar service procedures and standards is preferred.

What we offer

• Learning and development programmes tailored to each stage of your career.
• MOstay: complimentary nights and attractive rates on rooms for you and your family.
• Health benefits and wellness programmes.
• Duty accommodation, duty transportation and duty meals.
• Competitive salary and benefits package aligned with UAE industry standards.