Hostess – Luxury Hotel Dining

About the role

The Hostess will be the first point of contact for guests in the hotel’s upscale restaurant, delivering five‑star service and ensuring a seamless dining experience.

Key responsibilities

• Welcome guests, manage reservations, table allocations and waiting lists while considering guest preferences.
• Escort guests to their tables, ensure menus and settings are ready, and maintain accurate knowledge of operating hours, promotions and special events.
• Coordinate with restaurant managers, wait staff, kitchen colleagues and other departments to manage guest flow and communication.
• Monitor table availability, provide realistic waiting times, and handle telephone reservation enquiries, amendments and cancellations.
• Address initial guest feedback or concerns professionally and maintain a clean, organized hostess desk and reception area.

Required profile

• High school diploma or equivalent; hospitality diploma preferred.
• 1–2 years of experience as a hostess or guest‑facing role in a five‑star hotel or upscale restaurant.
• Excellent communication, professional appearance and strong organizational abilities.
• Ability to work under pressure during busy periods, including weekends and public holidays.

Required skills

• Proficiency with restaurant reservation systems.