Housekeeping Attendant

About the role

SLS Dubai, a luxury 5-star city hotel belonging to Ennismore under the Accor group, is hiring a Housekeeping Attendant. The hotel has 946 units across 75 floors, including 254 rooms, 321 apartments and 371 branded residences, and is located in Downtown Dubai.

Key responsibilities

• Clean bedrooms, bathrooms and associated areas to the required standard of hygiene and cleanliness.
• Re-sheet rooms daily with clean linen, remove creases, dust furniture, fully clean bathrooms, replenish guest supplies and stationery, and vacuum rooms.
• Record serviced rooms on the worksheet, report and note rooms that cannot be serviced.
• Replenish VIP gifts daily and help floor supervisors water and replenish flowers and plants.
• Dispose of rubbish and dirty linen correctly, and ensure materials are used and stored properly.
• Maintain equipment in good condition and report faults immediately.
• Build a respectful rapport with guests, handle their requests and complaints promptly, and follow key-signing procedures and hand over lost property to the Director of Housekeeping or manager in charge.
• Assist in stocktaking, special cleaning projects and other reasonable requests from the department head or hotel management.
• Treat hotel linen according to housekeeping standards, handle guest property correctly, and report damaged bedding, curtains, blinds and soft furnishings, as well as rooms marked "Do Not Disturb" or double locked, and shortages of linen, supplies or equipment to the Floor Supervisor.

Required profile

• Proven experience as a Housekeeping Attendant in a 4/5-star hotel.
• One to two years in a public-facing position, preferably in an upscale or lifestyle brand hotel.
• Strong verbal and written communication skills in English.
• Ability to multitask in a fast-paced environment with a high level of attention to detail.
• Positive, friendly and fun demeanor, able to work independently and in teams.