HR Operations & Administration Specialist - Workforce Management

About the role

ACOUP is expanding its HR Operations and Administration team to support large-scale workforce management and employee deployment for leading IT, technology and BPO companies. The specialist handles employee onboarding, HR documentation, administrative coordination, workforce deployment and employee lifecycle management, working independently.

Key responsibilities

• Manage end-to-end onboarding, from selection confirmation to joining and deployment
• Prepare and issue offer letters, employment contracts, appointment letters and other HR documents
• Coordinate workforce mobilization, joining schedules, reporting and client deployment arrangements
• Manage employee documentation, personnel files, HRMS records and administrative databases
• Coordinate visa processing, work permits, medical examinations, Emirates ID applications and employee insurance
• Handle inductions, onboarding formalities, HR policies and employment documentation
• Manage day-to-day HR administration, correspondence, certificates and official documents
• Coordinate attendance, leave records, payroll inputs, contract renewals and status changes
• Support deployed employees with queries, grievances and workplace concerns
• Coordinate with recruitment, payroll, finance, PRO and client operations teams
• Support transfers, promotions, disciplinary procedures, resignations, terminations and exit formalities
• Maintain deployment trackers, employee records, HR reports and compliance documentation
• Ensure compliance with UAE Labour Law, company policies and client requirements

Required profile

• Minimum 3-5 years of UAE experience in HR Operations, HR Administration or Workforce Management
• Proven experience with bulk onboarding, HR documentation and workforce mobilization
• Strong knowledge of UAE Labour Law, employment procedures, visa processing and HR administration
• Experience preparing employment contracts, offer letters and HR correspondence
• Manpower outsourcing, EOR, IT services, BPO or large workforce management experience preferred
• Ability to manage several HR and administrative activities independently under tight deadlines

Required skills

• Good knowledge of HRMS systems and employee record management
• Microsoft Excel
• Strong organizational, communication, coordination and problem-solving skills

What we offer

• Employment visa, work permit and Emirates ID sponsored by the in-house PRO team
• Salary paid monthly through the UAE Wage Protection System
• Medical insurance in line with UAE regulations
• Annual leave, public holidays, sick leave and end-of-service gratuity
• Induction and on-the-job training
• Opportunity to move between client assignments and internal teams

Applications are made online by sending a CV through the application form; a recruiter screens candidates, followed by a competency interview with ACOUP and a client interview. The deadline to apply is 28 October 2026.