HR & PRO Manager (F&B)

About the role

A company based in Dubai is looking for an HR & PRO Manager with experience in the Food & Beverage (F&B) industry. The role covers recruitment, the full employee lifecycle, visas and work permits, and regular branch visits across Dubai, Sharjah and Abu Dhabi.

Key responsibilities

• Take an active part in recruitment, from job postings to offer letters.
• Plan and run role-specific orientation for new joiners.
• Manage the full employee lifecycle, from joining to exit, including contracts, personnel files, leave, final settlements approved by the finance manager and visa cancellations.
• Manage visas, work permits, Emirates IDs, medical tests and health cards, coordinating with the company's external PRO provider.
• Keep the employee list, organisation chart and company asset register up to date.
• Prepare regular HR reports for management and prepare salary files uploaded to the Edenred salary portal.
• Plan visa quotas and hiring timelines, including batch hiring for new stores.
• Handle labour, visa and health card processes in Dubai, Sharjah and Abu Dhabi, ensuring every staff member has a valid work permit, residence visa and health card.
• Track food safety certificates required for F&B staff (basic food hygiene, PIC, etc.) and manage medical insurance enrolment, additions and renewals.
• Run probation reviews and support yearly performance reviews.
• Manage attendance, leave balances, warning letters and the disciplinary process in line with UAE Labour Law.
• Build HR policies, the employee handbook and job descriptions with the external HR consultant.

Required profile

• Minimum 5 years of HR experience in the UAE, preferably in the F&B industry.
• Knowledge of personnel administration, employee records and day-to-day HR operations.
• Familiarity with UAE labour regulations, visa procedures and work permits.
• Hands-on experience with MOHRE, ICP / GDRFA, health cards and WPS; a PRO card holder is preferred.
• Experience with Sharjah and Abu Dhabi processes is a plus.
• Valid UAE driving licence, as the role requires regular branch visits.
• Currently based in Dubai.

Required skills

• Proficiency in MS Office and HR systems.
• Excellent command of English; Arabic is a plus.