HR Shared Services Supervisor

About the role

This HR Shared Services Supervisor oversees employee visa and immigration services, HR administration, governance and reporting, and recruitment support across UAE accounts. The role manages visa applications, employee records, compliance with UAE labour and immigration rules, and end-to-end hiring for frontline, supervisory and professional positions.

Key responsibilities

• PRO and immigration services: manage end-to-end employee visa applications, renewals, transfers, amendments and cancellations; coordinate employment permits, medical fitness tests, Emirates ID applications and residency formalities
• Liaise with Free Zone Authorities, ICP, GDRFA, MOHRE and other government bodies, maintain visa expiry trackers and handle labour complaints, immigration queries and escalations with HR and Legal
• Manage external PRO service providers, ensuring timely processing, cost control and service quality
• HR administration: handle joining formalities, onboarding, employee records, employment contracts and statutory compliance trackers, and support transfers, exits and visa cancellations
• Governance, reporting and compliance: ensure compliance with UAE labour laws, immigration regulations and Free Zone requirements; maintain centralised visa, employee administration and recruitment dashboards; provide daily, weekly and monthly updates; monitor SLAs and drive process improvements
• Talent acquisition: manage full-cycle recruitment for frontline, supervisory and professional roles, coordinate hiring requirements and job requisitions, oversee sourcing, screening, interviews, offers and onboarding, and track recruitment targets and turnaround times