In Room Dining Supervisor

About the role

Rixos Premium Dubai JBR, a luxury hotel owned by Ennismore, is looking for an In Room Dining Supervisor. The role leads the in-room dining and mini bar team to deliver service that meets the hotel's luxury standards, while managing operations, guest experience and departmental costs.

Key responsibilities

• Lead, mentor and inspire the in-room dining and mini bar team, ensuring every guest interaction is seamless, personalised and reflects luxury standards.
• Oversee daily operations, including service flow, staffing, menu execution and presentation.
• Create memorable experiences for VIP and high-profile guests, anticipating their needs with warmth and discretion.
• Monitor guest feedback and proactively resolve service opportunities.
• Drive team performance through coaching, development and leading by example.
• Manage Mini Bar stock, inventory, revenue controls and departmental costs.
• Work with Culinary, Front Office, Housekeeping and wider F&B teams.
• Ensure compliance with food safety, hygiene, WHS and hotel standards.
• Identify ways to improve guest satisfaction, operational efficiency and commercial performance.

Required profile

• Proven experience in premium or luxury F&B operations, ideally in a five-star environment.
• Previous leadership or supervisory experience with a passion for developing and inspiring teams.
• Ability to handle guest requests and challenges with elegance, discretion and professionalism.
• Warm, adaptable and dependable, with a strong eye for detail and presentation.
• Ability to work a rotating roster, including weekends and public holidays.
• Current RSA certificate and full Australian working rights.

Required skills

• Strong knowledge of wine, champagne and beverage operations.
• Stock control, revenue reconciliation and POS systems.

What we offer

• Competitive salary.
• Duty meals (breakfast, lunch, dinner, midnight meal) and coffee breaks.
• Vacation tickets and other benefits provided by the hotel.
• Medical insurance provided.