Incident Management Specialist

About the role

Envision Employment Solutions is recruiting an Incident Management Specialist for a partner, a leading digital bank. You will own the incident-management process from the first alert to the final post-incident review, keeping engineers, executives and customers aligned. Two people share the role in rotation, so the response depends on how well it is run.

Key responsibilities

• Maintain the incident-management process, runbooks and severity-classification matrix
• Lead major-incident calls (P1, P2) and drive service restoration in minimum time
• Coordinate cross-team communication, including executive, customer and, where required, regulator messaging
• Own the post-incident review (PIR) process and ensure corrective actions are tracked to closure
• Improve incident KPIs such as MTTD, MTTA, MTTR and repeat-incident rate

Required profile

• 2+ years in incident management or operations
• Ability to stay calm during a major incident and explain technical issues to executives and customers
• Preference for someone who closes corrective actions and treats repeat incidents as evidence of a fix issue

Required skills

• ITIL 4 certification
• ManeobankingNT command training preferred
• Experience in fintech, neobanking or another digital-first regulated business preferred

The workplace is on-site. Applications are made through Envision Employment Solutions.