Information Technology Support Administrator

About the role

Vivid Adapt is expanding its global infrastructure and seeks a proactive IT Support Administrator to manage and secure its Dubai office. You will act as a technical partner for the local team while collaborating with global IT groups.

Key responsibilities

• Own the stability, security, and performance of the Dubai IT infrastructure.
• Monitor systems proactively to detect bottlenecks and vulnerabilities.
• Assist in deploying and hardening AI‑driven tools.
• Provide seamless technical support to local staff, moving beyond a traditional help‑desk model.
• Maintain clear documentation and ensure local compliance with global standards.
• Work with global IT teams to implement enterprise‑wide security policies.
• Identify and automate manual tasks to increase strategic value.

Required profile

• Bachelor’s degree in Computer Science, IT, Cybersecurity or equivalent certification.
• Minimum 2 years of experience in IT administration or system support.
• Hands‑on experience with Windows and Linux server administration.
• Solid understanding of network configuration (TCP/IP, DNS, VPNs) and identity management.
• Familiarity with cloud platforms such as AWS, Azure or Microsoft 365.
• Basic knowledge of security hygiene, firewalls, endpoint protection and backup procedures.

Required skills

• Windows Server administration
• Linux Server administration
• Network configuration (TCP/IP, DNS, VPN)
• Identity management
• Cloud services (AWS, Azure, M365)
• Firewalls and endpoint protection
• Backup and recovery processes
• Technical troubleshooting of hardware and software issues