Inside Sales Manager – Global B2B

About the role

Etihad Airways is seeking a driven Inside Sales Manager to lead and scale its global inside sales function. You will be responsible for generating early‑stage sales activity, qualifying leads and converting them into revenue‑generating accounts across SMEs, unmanaged corporates and trade partners.

Key responsibilities

• Lead and expand the global inside sales team targeting SMEs, corporates and trade partners.
• Drive new business generation from inbound, outbound and dormant leads.
• Execute outbound engagement campaigns in partnership with Marketing.
• Coach and develop the inside sales team to meet activity and conversion KPIs.
• Optimize Salesforce CRM and related sales tools for lead routing and pipeline visibility.
• Implement segmentation, lead scoring and qualification frameworks.
• Monitor dashboards for conversion rates, response times and revenue contribution.
• Ensure seamless handover of qualified opportunities to Field Sales.
• Embed CRM discipline, data accuracy and virtual selling best practices.
• Collaborate with Sales, Marketing, Revenue Management and Finance on growth strategy.

Required profile

• Bachelor’s degree in Business, Sales or related field (Master’s preferred).
• 5+ years of experience in aviation sales, B2B sales or inside‑sales leadership.
• Proven track record building or scaling inside‑sales or digital sales teams.
• Strong analytical and data interpretation abilities.
• Solid understanding of airline commercial and revenue functions.

Required skills

• Salesforce (or similar CRM) proficiency.

What we offer

• Opportunity to shape the future of global aviation with a leading airline.
• Dynamic, multicultural work environment based in Abu Dhabi.
• Career growth aligned with Etihad’s “Journey 2030” ambition.