Inside Sales Representative (JDE Sales Order Management)

About the role

The Inside Sales Representative supports the sales organization by managing the full inside‑sales process for assigned accounts, focusing on Downhole tools. The role ensures accurate quoting, order processing, delivery coordination, invoicing and contributes to sales forecasting.

Key responsibilities

• Prepare, issue and maintain accurate sales quotations for Downhole tools in line with pricing guidelines.
• Maintain timely sales quote reporting and support pipeline visibility.
• Process customer purchase orders, coordinate deliveries with logistics and operations, and ensure accurate invoicing.
• Monitor order, quote and delivery status, identify risks and escalate issues to protect revenue and customer satisfaction.

Required profile

• 3‑5 years of inside sales, sales support or customer service experience in an industrial or oil & gas environment.
• Strong customer service orientation, effective communication and ability to prioritize multiple tasks.
• High attention to detail, ability to work under pressure and meet deadlines.

Required skills

• Hands‑on experience with JD Edwards (JDE) or similar ERP systems.
• Proficiency in Excel for reporting, tracking and data analysis.