Institutional Client Account Manager – EMEA

About the role

Franklin Templeton is seeking an Institutional Client Account Manager to serve institutional investors across the Middle East. You will act as the primary day‑to‑day service contact, ensuring high‑quality support and fostering strong client relationships.

Key responsibilities

• Manage a portfolio of institutional clients across the Middle East, handling enquiries and coordinating resolutions.
• Support onboarding of new mandates and accounts, and lead client meetings in Arabic and English.
• Oversee client reporting, presentations and service materials while maintaining accurate records.
• Monitor service quality, risks and client feedback, and identify process improvement opportunities.
• Collaborate with internal teams, support governance, audit and control activities, and share knowledge with colleagues.

Required profile

• Three to four years of experience in institutional client service.
• Proven ability to build strong relationships and manage stakeholder expectations.
• Willingness to travel as required.
• Fluency in Arabic and English with a solid understanding of Middle Eastern institutional markets.

Required skills

• Experience managing client servicing activities and priorities.
• Strong communication, problem‑solving and decision‑making abilities.