IT Assistant

About the role

GEMS Royal Dubai School is seeking an IT Assistant to join its team from January 2027. The role supports the IT Engineer in maintaining and troubleshooting the school’s technology infrastructure, ensuring reliable and effective use of ICT across the campus.

Key responsibilities

• Install, configure and maintain ICT equipment, including unpacking, testing and deploying new computers and peripherals.
• Maintain inventory records for hardware, software and passwords, and ensure all equipment is functional before distribution.
• Set up user accounts, profiles and pre‑load software for classroom lessons.
• Perform routine printer maintenance, refill toner and cartridges, and handle periodic hardware servicing.
• Provide day‑to‑day technical support to staff and students, logging all work undertaken.
• Communicate with users to assess needs, recommend best practices and implement solutions.
• Attend staff meetings, serve on committees and undertake additional duties as required.

Required profile

• Degree in Computer Science or related field (desirable).
• Minimum three years’ experience providing IT Helpdesk support in a large organization.
• Commitment to GEMS safeguarding policies and professional conduct standards.

Required skills

• Relevant certifications such as MCSE, MCSA or CCNA.
• Computer data entry and report formatting skills.