IT Operations Administrator

About the role

We are looking for an experienced IT Operations Administrator to oversee day‑to‑day IT services, end‑user support and infrastructure administration in a fast‑paced enterprise environment. The role combines hands‑on technical work with ITIL‑based service management to ensure systems are secure, compliant and highly available.

Key responsibilities

• Provide L1/L2 support for desktops, laptops, printers, VOIP phones, mobile devices, tablets and AV equipment.
• Install, configure and mass‑deploy hardware and licensed software, including OS imaging.
• Diagnose and resolve issues across Windows, macOS, iOS and Android platforms, using remote tools such as Microsoft Remote Desktop, TeamViewer, AnyDesk and Microsoft Teams.
• Administer Active Directory (user accounts, OU, GPO, MFA, conditional access) and Microsoft 365 services.
• Manage endpoint management via Microsoft Intune, SCCM and related tools.
• Support file and print servers, OneDrive and email services, applying security patches and updates.
• Maintain the IT asset lifecycle, CMDB and ITAM records; conduct audits and liaise with vendors.
• Operate endpoint security solutions and log, track and resolve incidents using ITSM platforms (Jira, ServiceNow, BMC Remedy, ManageEngine).
• Document procedures, create user guides and contribute to continual service improvement.

Required profile

• Minimum 5 + years of experience in IT operations, desktop support or systems administration, preferably in a large enterprise or government setting.
• Strong hands‑on experience with Windows OS, Microsoft 365, Active Directory and endpoint management tools.
• Demonstrated ability to follow ITIL best practices and deliver high‑quality customer service.

Required skills

• Windows OS
• macOS, iOS, Android
• Active Directory
• Microsoft 365 administration
• Microsoft Intune / MDM
• SCCM (System Center Configuration Manager)
• Remote support tools (Microsoft Remote Desktop, TeamViewer, AnyDesk, Microsoft Teams)
• AV and VOIP equipment support
• Endpoint security solutions (antivirus, anti‑malware, anti‑spam)
• ITSM platforms (Jira, ServiceNow, BMC Remedy, ManageEngine)