IT Site Manager (Industrial Operations)

About the role

A leading international organisation operating complex industrial facilities across several regions is investing in a new Dubai site and needs an experienced IT leader to set up and run local IT operations while working with its global technology teams. The role is the senior IT representative for a large industrial facility, carrying full responsibility for local IT operations, governance, service delivery, user support, compliance and reporting.

Key responsibilities

• Own end-to-end IT service delivery for the site, ensuring reliable support for all business users
• Act as the primary escalation point for major incidents, service issues and business-critical IT challenges
• Manage local IT budgets, contracts, assets, service providers and operational expenditure
• Drive compliance with corporate IT, cybersecurity, audit and governance requirements
• Represent site requirements within regional and global IT organisations, coordinating infrastructure, applications, cybersecurity and digital transformation initiatives

Required profile

• Minimum 10 years' IT experience, including significant responsibility for site IT operations and service delivery
• Proven experience as an IT Site Manager, IT Operations Manager, Infrastructure Manager or similar in a manufacturing, industrial, engineering, chemical, energy, logistics or production environment
• Demonstrated ownership of local IT budgets, vendors, assets, governance activities and operational reporting
• Strong track record managing stakeholder relationships across site leadership teams and corporate IT functions
• Experience in structured enterprise environments with defined ITIL processes, cybersecurity standards, audits and compliance requirements

What we offer

• The chance to lead IT operations for a strategically important new facility in Dubai
• Significant exposure to regional and global IT leadership and enterprise-wide technology programmes