IT & Workplace Operations Manager

About the role

Envision Employment Solutions is recruiting an IT & Workplace Operations Manager for a partner, a leading digital bank. The role leads the workplace service that keeps people productive, connected and supported, covering devices, accounts, collaboration tools and everyday technical help. It builds a secure, responsive and easy-to-use workplace with clear ownership, automated processes and support that fixes root causes.

Key responsibilities

• Lead the IT Service Desk, providing L1 support, incident resolution and request fulfilment.
• Own the digital workplace across laptops, desktops, mobile devices, workforce identity and collaboration services.
• Operate Microsoft 365, Teams, email and related platforms for security, availability and adoption.
• Automate routine support and provisioning, and enable self-service where possible.
• Coordinate joiner, mover and leaver processes so colleagues get the right access and equipment.
• Set service levels, monitor user experience and use ticket trends and feedback to drive improvement.
• Keep workplace technology securely configured in line with access, endpoint, data-protection and compliance requirements.
• Manage device lifecycle, software distribution, asset records and technology vendors.
• Lead, coach and develop the support team.

Required profile

• 7+ years in workplace technology, IT service management, service desk or end-user computing, including team leadership.
• Strong knowledge of ITIL incident, request, problem and service-level management.
• Experience automating workplace processes and improving services through data, feedback and root-cause analysis.
• Sound understanding of identity, endpoint security, access control and device lifecycle management.
• Financial-services experience is valuable but not essential.

Required skills

• Microsoft 365, Teams and Entra ID
• Endpoint-management platforms such as Intune or SCCM
• ITIL

To apply, candidates submit their application through Envision Employment Solutions.