Junior Operations & Collections Executive

About the role

The Junior Operations & Collections Executive supports the day‑to‑day processing and servicing of invoice‑factoring cases. You will coordinate with brokers and customers, ensure applications and documents are complete, and manage post‑disbursal requirements through to completion. The role also involves supporting collections on early‑stage overdue accounts with full training and a clear progression path.

Key responsibilities

• Act as the primary contact for brokers on case updates and document requests.
• Log new applications and maintain accurate case records in the CRM/loan management system.
• Review submissions against MCL’s checklist, follow up on missing information and ensure cases are ready for credit assessment.
• Coordinate with brokers, customers and internal credit/operations teams throughout the process.
• After disbursal, collect required agreements, signatures, acknowledgements and security documents.
• Monitor early‑stage overdue accounts, make collection calls and record payment commitments.
• Escalate broken payment promises and problem accounts to senior team members.
• Assist with general operations and administrative tasks as needed.

Required profile

• 1–3 years of experience in an operations, customer‑facing or phone‑based role.
• Bachelor’s degree preferred.
• Strong spoken and written English.
• Highly organised with the ability to manage multiple cases simultaneously.
• Comfortable handling difficult conversations about overdue payments.
• Attention to detail when checking documents.

Required skills

• Experience using a CRM or loan‑management system.
• Basic Excel and Google Sheets proficiency.

What we offer

• Salary up to AED 5,000 per month, depending on experience.
• Opportunity to shape underwriting practice in a growing regional market.
• Collaborative, fast‑moving team environment with genuine progression opportunities.
• Exposure to senior stakeholders across the wider group.
• A business that backs ambition for both customers and employees.