Life Safety Service Engineer - Customer Facing

About the role

Eaton is seeking a Life Safety Service Engineer to drive demand and sell lifecycle services for Central Battery Systems, Self‑Contained Emergency Lighting and Fire Systems across Abu Dhabi and the Northern Emirates. The role blends technical expertise with customer‑facing sales activities, ensuring clients receive optimal service and support.

Key responsibilities

• Achieve annual service revenue targets for the assigned geography.
• Provide accurate sales forecasts and maintain customer relationship data for the installed base.
• Analyze competitor offerings and articulate Eaton’s advantages for upgrades, replacements and fit‑out projects.
• Conduct regular face‑to‑face visits to educate customers on component lifecycle and recommend replacement schedules.
• Collaborate with authorized service providers to deliver quotations and technical guidance.

Required profile

• Minimum 36 months of relevant experience in life‑safety or power‑management services.
• Strong communication skills to interact with maintenance, engineering and facility managers.
• Ability to interpret customer needs, assess equipment status and propose service solutions.

Required skills

• Self Contained Emergency Lighting
• Fire Systems
• Central Battery Systems