Loyalty Customer Success Manager

About the role

Mastercard’s Loyalty Solutions team is looking for an experienced Customer Success Manager to act as a strategic advisor for enterprise clients using its loyalty and customer engagement platform. You will help clients achieve measurable outcomes, drive platform adoption, and build long‑term relationships that support retention and growth.

Key responsibilities

• Evangelize the loyalty platform and ensure clients meet KPIs related to engagement and retention.
• Monitor platform usage and proactively recommend strategies to maximize ROI.
• Serve as the primary point of contact for assigned accounts, building trusted relationships with Marketing, CRM, Loyalty and Executive stakeholders.
• Provide best‑practice guidance, use cases and playbooks for loyalty program success.
• Deliver data‑driven insights to inform client decisions.
• Conduct regular business reviews, status updates and coordinate internal resources to meet client objectives and SLAs.
• Identify opportunities for account expansion, cross‑sell Mastercard solutions and ensure renewal readiness.

Required profile

• 3–8 years of experience in customer success, account management or consulting for enterprise SaaS.
• Experience with loyalty programs, CRM and digital marketing initiatives.
• Strong program management and strategic advisory capabilities.
• Excellent communication and problem‑solving skills.

Required skills