Loyalty Partnerships Officer (UAE National Only)

About the role

The Loyalty Partnerships Officer supports the execution and ongoing management of Etihad's loyalty partnership strategy across a diverse portfolio of partners. The role covers the end-to-end partnership lifecycle, from onboarding and implementation through day-to-day operations, commercial activation and performance monitoring. It works closely with internal and external stakeholders to ensure smooth partner operations, support growth initiatives and improve the member experience. The position is open only to UAE nationals.

Key responsibilities

• Support the onboarding and implementation of loyalty partnerships, coordinating operational, commercial and administrative activities with internal stakeholders and external partners.
• Support partnership launches and strategic initiatives, enhancing the member proposition and driving engagement and commercial value.
• Track and report partnership performance, including member engagement, accrual and redemption activity, campaign results and key commercial KPIs.
• Manage billing, reconciliation and day-to-day activities across the assigned portfolio, resolving discrepancies and member-related matters promptly.
• Manage regular partner and stakeholder engagement, including operational reviews and commercial and marketing initiatives such as accrual and redemption campaigns.
• Support system implementations, testing and operational improvements, coordinating with stakeholders and partners to resolve issues and drive automation.
• Monitor and optimise partnership operations, including accrual/redemption processes, data and file exchanges, SLAs and process documentation, to ensure effective governance and business continuity.

Required profile

• Bachelor's degree in business administration, marketing, information systems or a related field.
• Minimum 3-5 years' experience in a loyalty program, preferably within the aviation industry.
• Ability to manage multiple priorities and stakeholders in a fast-paced environment.
• Data analysis and problem-solving skills, with strong communication and collaboration skills.

Required skills

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Airlines and loyalty systems are a plus.