Luxury Hotel Receptionist

About the role

The Receptionist is the welcoming face of DELANO Dubai, responsible for delivering a seamless and elegant arrival experience for guests. You will represent the brand’s sophisticated style from check‑in through departure, ensuring every interaction reflects luxury hospitality standards.

Key responsibilities

• Deliver a warm, polished and personalised welcome to each guest.
• Manage check‑in and check‑out processes efficiently and accurately.
• Handle room allocations, preferences and special requests with precision.
• Anticipate guest needs, offering recommendations and solutions proactively.
• Maintain accurate guest records and billing details in the Property Management System.
• Resolve guest queries and concerns promptly, escalating when necessary.
• Coordinate with housekeeping, concierge and other departments to ensure smooth operations.
• Uphold DELANO’s luxury presentation and service standards in all front‑desk interactions.

Required profile

• Proven experience in luxury hospitality front‑office environments (luxury hotel or resort).
• Demonstrated ability to provide refined, discreet and professional service to high‑end clientele.

Required skills

• Proficiency with Property Management System (PMS) for accurate record‑keeping.