Manager CE & Digitalization

About the role

The Manager CE & Digitalization will lead customer experience initiatives across online and offline channels, aligning them with marketing and sales strategies to enhance brand awareness for du.

Key responsibilities

• Track customer experiences across all touchpoints and devices.
• Collaborate with marketing and sales to improve services and promote new product features.
• Analyze feedback, prepare reports, and deliver Enterprise NPS & BHI targets.
• Drive awareness of du within the MELE segment, increasing top‑of‑mind awareness and consideration.
• Coach, motivate and develop cross‑functional teams and SPOCs to achieve targets.

Required profile

• Minimum Bachelor’s degree in telecom engineering, business, marketing or equivalent (Master’s preferred).
• At least 7 years of experience in training management, including 2 years as a Sales Training Manager.
• Strong understanding of telecommunications and sales processes.
• Excellent communication, interpersonal and presentation skills.

Required skills

• Fluent English (spoken and written).
• Strong PC and technical knowledge of du’s products and services.