Manager – Quality & Risk Management

About the role

The Manager – Quality & Risk Management will lead the design, implementation and continuous improvement of quality, risk and governance frameworks across the organization. This role ensures robust enterprise risk management, ISO‑aligned quality systems and data‑driven performance management while fostering a culture of continuous improvement.

Key responsibilities

• Develop and lead the Enterprise Risk Management (ERM) framework, covering risk identification, assessment, mitigation, reporting and governance.
• Establish and maintain Business Continuity Management (BCM) plans to ensure operational resilience.
• Own ISO and quality certifications, ensuring compliance, audit readiness and alignment with international standards.
• Lead internal and external audit programmes, manage findings and drive corrective actions.
• Define and implement a Quality Management System (QMS) aligned to ISO and EFQM frameworks.
• Drive a structured Continuous Improvement (CI) program, managing pipelines, methodologies and tracking efficiency gains.
• Establish enterprise KPI frameworks and performance dashboards, ensuring data accuracy and strategic alignment.
• Implement risk and internal control frameworks, define risk appetite and manage reporting cadence.
• Lead process re‑engineering initiatives to improve service delivery, productivity and cost efficiency.
• Enable digital tools for audit tracking, risk registers, KPI reporting and CI logs.
• Manage stakeholder feedback mechanisms and translate insights into actionable improvements.
• Promote a culture of quality, risk awareness and continuous improvement across business units.

Required profile

• Bachelor’s degree in business administration, quality management, engineering or a related field.
• Minimum 8 years of experience in quality management, continuous improvement or risk management.
• Professional certifications such as ISO Lead Auditor, CRMP or ISO 31000 are desirable.
• Strong understanding of ISO standards, EFQM model and enterprise risk management principles.

Required skills