Manager Revenue Assurance

About the role

etisalat UAE is looking for a Manager Revenue Assurance in Dubai. The role owns and drives end-to-end, technically driven Revenue Assurance across telecom and non-telecom revenue streams, focusing on system-level risk coverage, automated controls, real-time detection and deep data analytics across Network, BSS, OSS and digital platforms to protect and optimise revenues.

Key responsibilities

• Ensure full end-to-end revenue risk coverage across Network, BSS, OSS, CRM, Mediation, Charging, Billing and Fulfillment systems.
• Design, deploy and optimise automated preventive and detective RA controls.
• Lead root-cause investigations of revenue leakage and systemic issues.
• Enable real-time or near-real-time incident detection and closure.
• Act as RA subject matter expert for roaming, interconnect, A2P messaging, wholesale, enterprise and revenue-share products.
• Perform product and tariff validation, configuration checks and revenue-share logic assurance.
• Lead RA impact assessments and sign-off for new products, system upgrades, transformations and migrations, and conduct post-implementation assurance.
• Manage control dry-runs, UAT validation and production deployment.
• Drive automation, dashboards and analytics adoption within RA.
• Track and report financial KPIs, scorecards and GAP closure; maintain compliance with SOPs, ISO processes and OLA/SLA/TAT commitments.
• Own audit readiness, documentation and audit inquiry responses.
• Lead and supervise RA resources, build technical ownership and accountability within the team, and collaborate with Network, IT, Finance, Product, Wholesale and Digital teams.

Required profile

• Bachelor's degree in Telecommunications, Computer Science, Engineering or a related field.
• 7-10 years of deep telecom experience.
• 3-5 years of hands-on Revenue Assurance experience.

Required skills

• Strong knowledge of Charging, Billing, Mediation, Roaming, Interconnect and Messaging ecosystems.
• Strong SQL and data analysis capability.
• Experience in automation, dashboards and control analytics.