MICE Manager - One&Only One Za'abeel

About the role

The MICE Manager drives revenue growth and maximizes business opportunities across the Meetings, Incentives, Conferences and Exhibitions segment for One&Only One Za'abeel and SIRO One Za'abeel. The role builds relationships with corporate clients, international agencies, PCOs, DMCs and luxury event planners, generating business and converting qualified leads into confirmed revenue.

Key responsibilities

• Identify and secure local, regional and international MICE business and build relationships with corporate accounts, PCOs, DMCs, event agencies and incentive houses
• Conduct sales calls, site inspections, networking and client presentations, and partner with Kerzner Global Sales Offices on international business
• Achieve revenue targets across group rooms, meetings, conferences and events, using strategic pricing, upselling and cross-selling while following minimum spends and profitability objectives
• Work with Revenue Management on demand, displacement and total business contribution, and maintain forecasts, pipeline reports and conversion analysis
• Develop long-term relationships with key decision-makers, provide tailored luxury proposals and lead site inspections
• Respond to enquiries, negotiate and finalize contracts, follow up on tentative bookings and hand over confirmed business to Events and operations
• Maintain records in Salesforce, OPERA Cloud, Cvent and other systems, and keep account databases, pipelines and activity reports up to date
• Collaborate with Events, Revenue, Reservations, F&B, Culinary and Operations, and take part in GRC reviews and commercial strategy discussions

Required profile

• Bachelor's degree in Hospitality, Business, Sales, Marketing or a related field
• 3-5 years of luxury hospitality sales experience, including at least 2 years in MICE, groups or corporate events sales
• Demonstrated ability to achieve revenue targets and convert MICE opportunities
• Knowledge of the Dubai luxury hospitality and international MICE markets
• Existing relationships with corporate clients, PCOs, DMCs and event agencies are advantageous
• Excellent spoken and written English; additional languages are advantageous

Required skills

• Salesforce, OPERA Cloud, Cvent or similar systems
• Negotiation and commercial acumen