Monitoring Support Specialist (f/m/d) EMEA

About the role

Hexagon's Infrastructure & Geospatial Business Area is looking for a Monitoring Support Specialist (f/m/d) for its EMEA region, with a focus on the Middle East and Northeast Africa. You will support customers and internal teams in configuring, operating and using monitoring solutions, delivering training and solving technical challenges. The role is about 80% technical and 20% commercial, and involves travelling 60 to 70% across the region.

Key responsibilities

• Provide technical and application support for monitoring solutions across EMEA, including remote support by email, Microsoft Teams and remote-access tools.
• Deliver software, system and workflow training to customers, partners and internal teams, on site and remotely.
• Support the setup, configuration, implementation and reliable operation of monitoring systems.
• Help customers and regional teams with troubleshooting and application-specific issues, and turn customer needs into system configurations and workflows.
• Give technical input to regional commercial colleagues on solution proposals and quotations.
• Demonstrate monitoring technologies and explain complex concepts to different audiences, and support customers during deployment and adoption.
• Collaborate with monitoring specialists and technical experts across the global organisation.

Required profile

• Qualification in surveying, engineering surveying, geomatics, geodesy or a comparable technical field.
• At least two years of practical experience in monitoring, ideally with a monitoring service provider, manufacturer or similar environment.
• Hands-on field experience setting up, operating or maintaining monitoring systems, and experience supporting monitoring applications in real projects.
• Very good English; Arabic is an advantage and French is an additional asset.
• Willingness to travel 60 to 70% across the Middle East and Northeast Africa.

Required skills

• Practical knowledge of total stations and their use in monitoring applications.
• Understanding of continuous, reliable monitoring workflows and systems.
• Strong technical problem-solving and independent solution development.
• Confidence in delivering technical training and presenting to groups.

What we offer

• A highly technical, internationally focused role within Hexagon's monitoring business.
• Familiarisation with the monitoring portfolio, software, systems and working methods.
• Close cooperation with regional and global monitoring specialists.
• An onboarding programme that may include training in Heerbrugg, Switzerland, and shadowing of experienced specialists.
• A flexible mix of customer-site work, international travel and remote support, with opportunities for development.